Refund & Return Policy

At JP Technologies, we want you to be fully satisfied with every purchase you make. If you are not satisfied with your order, our Refund & Return Policy outlines your options.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, unopened, and in the same condition that you received it.
• The item must be in the original packaging with all accessories, manuals, and warranty cards included.
• The return request must be made within 7 days of receiving your order.

Non-Returnable Items

The following items cannot be returned or refunded:

• Products damaged due to misuse, improper handling, or accidents.
• Software, digital downloads, or items with activated licenses.
• Clearance, promotional, or final-sale items.
• Consumables (e.g., printer cartridges, batteries) once opened.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed within 7–10 business days.
• The refund will be made to your original payment method.
• Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at [email protected].

Return Shipping

Customers are responsible for paying their own shipping costs for returning an item unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

JP Technologies
Email: [email protected]
Phone: 0212 285 684
Website: https://jptechnologies.lk/